Return and Exchange Policy
1- Eligibility:
To be eligible for an exchange or refund, the product must be in the same undamaged condition as received, with the original ticket attached.
Please Note: All returns and exchanges must be initiated within 14 days of the original purchase date.
The original packaging, including any hanging labels, must be intact and free from defects.
Items with any tearing, damage, or alteration to the packaging will not be eligible for return or exchange.
2- Return and Exchange Procedure:
To start the return or exchange process, please contact us on our social media within the specified timeframe.
Provide your order number, phone number and a brief explanation of the reason for the return or exchange.
Our team will guide you through the return shipping process and provide further instructions
3- Fees:
A return or exchange fee of 45 EGP will be applicable for all transactions.
This fee covers processing and handling costs associated with the return or exchange process.
4- Process:
Returns and exchanges will be handled within 5-10 business days.
Please note that shipping fees are non-refundable.
5- Contact Us:
For any further inquiries or assistance regarding returns and exchanges, please contact us on our social media.
All requests shall be reviewed and responded to within 1-2 working days.
Levend reserves the right to amend or update this policy at any time without prior notice. We recommend reviewing this policy periodically for any changes.
